Introduction
The iTD Agent Chatbot is designed to facilitate user requests related to travel, leave, and IT support. It is available through two main platforms:
- Web Application: Accessible via iTD Agent Web Portal
- Teams App: Integrated into Microsoft Teams for seamless request submission
Features
Web Application
- Secure login access
- Provides multiple request options:
- Travel Request: Submit ESG or travel requests
- Leave Request: Apply for leave
- Discard Request: Cancel ongoing requests (excluding already submitted ones)
- Support Request: Submit IT support tickets
- Help List: View holidays and cancel requests
- Request tracking and approval process
Teams App
- Can be installed through Microsoft Teams
- Submit travel, leave, and support requests directly
- Approvers can manage requests via Teams, SharePoint, or email
- Quick access to frequently used actions via prompts
Integrations
- SharePoint: Travel requests are stored and managed in SharePoint
- Zoho Portal: Leave requests are handled through Zoho
- Zendesk: IT support requests are submitted and managed in Zendesk
Purpose
The iTD Agent Chatbot enhances request management efficiency by automating submission, tracking, and approvals, reducing manual effort and improving workflow transparency.
